JOB ANALYSIS AND TOTAL QUALITY MANAGEMENT (TQM)
Job analysis is inconsistent with TQM . TQM expects every employee to be everything, while job analysis prescribes definite duties and responsibilities to each employee. Job analysis seems to be inconsistent with total quality management (TQM) which is mantra of management. TQM, its essence, implies total commitment to quality. The essential feature of TQM are :
- Creation of a common company theme.
- Creation of customer centric mentality.
- Improvement becoming part of the job.
- Each function to reassess its purpose.
- Improvement becoming a continuous process.
- Communications to improve.
- Bureaucracy to be reduced.
Each of these principles of TQM calls for a new orientation and a broad perspective on the part of every employee. A data entry operator in an office, for example, can no longer be confined only to typing letters as stipulated by his/her job description. He/she must look beyond his/her job requirement and consider the entire office as his/her area of operation. This logic can be extended to other jobs also. In the TQM dispensation, almost Everybody will be required to attend to every task, the ultimate goal being the offer of better quality products or services.
Job analysis, which distinguishes one job from another, seems to be inconsistent with TQM. The job description of a senior officer (Direct Materials, Manufacturing planning and sales), talks about planning, inventory control, sales and others. But the description is silent about quality of incoming materials, rejects, scraps, waste disposal, and the like. The officer must be held responsible for quality and scrap of the incoming materials.
It does not mean that job analysis is losing its relevance. TQM or no TQM, job analysis is useful inasmuch as it stipulates the tasks to be performed by the job holder. What needs to be done to maintain job analysis under TQM is to make a job description contain basic tasks of the job, leaving scope for additional duties.